From: Kant Ranjan
Sent: Saturday, December 31, 2011 12:12 PM
To: '121@airtel.in'
Subject: Complaint on Billing and disconnection from Account no. 14309089

Hi,

I have been asked to write to you by Mr. Amit, Airtel Service representative who called me from 09611237402 and I hope you can finally resolve my problem.

I have been an Airtel Fixed line + Broadband customer from 2006 (Phone no. 0124 4360947) billing in the range of Rs. 1000-1500 / month and recently shifted houses on 22nd Nov, 2011. Now, this is what happened:

1) On 21st Nov, 2011 I put in a shifting request vide request no. 7627090 which Amit tells me was technically examined and approved on 22nd Nov.

2) On 23rd Nov, an Airtel sales rep visited my new home and told me, "Sir, shifting will take atleast 5 months (!!!), you should buy a new connection" – I being a loyal customer, promptly called your call center and was told not to worry in the ususal scripted fashion (also telling me Aapka Din Shubh ho, which is really irritating, but obviously you care so much for the customers afterall!!)

3) Finally, completely irritated at the lack of internet, I filed a disconnection request on 28th Nov (7 days after which I had filed the shifting request) and was told it will be promptly disconnected.

4) On 16th Dec, I called again at 011-44444121 (because I no longer own an Airtel Landline and was on hold for 30 mins and this is pretty usual, let me again tell you) and was told the number has not been disconnected WHICH I INSISTED SHOULD BE DISCONNECTED AND I WILL NOT PAY ANY RENTAL BECAUSE I HAVEN'T USED ANY SERVICES DURING THIS PERIOD.

5) But, as with all things Airtel, I am duly given a bill of Rs. 900 on 26th December and I again called up 011-44444121 but this time it kept getting disconnected after 10 mins and nobody talking to me – again, usual AIRTEL.

6) Finally Amit calls me today and tells me my line is again ACTIVE !!!

WHAT THE HELL IS WRONG WITH YOU ? CAN YOU GUYS SIMPLY DISCONNECT MY LINE AND LEAVE ME IN PEACE – I DON'T WANT TO EVER DEAL WITH AIRTEL AGAIN AND WILL ENSURE NOBODY FROM MY FRIENDS / FAMILY BUYS AIRTEL, IF POSSIBLE. I WILL ALSO NOT PAY THE LAST BILL AND ANY FUTURE BILLS WHICH YOU WILL KEEP GENERATING IN LINE WITH YOUR AMAZING CUSTOMER SERVICE.

Thanks,

Ranjan